Store Policies

Refunds & Satisfaction Policy

Because we sell freshly prepared food, baked goods, beverages, desserts, and other perishable products, all sales are generally final once an order has been prepared or fulfilled.

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However, your satisfaction is important to us. If your order is incorrect, missing an item, damaged, or there is another problem with the quality or fulfillment of your purchase, please contact us as soon as possible.

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Depending on the circumstances, we may offer an appropriate resolution, which may include replacing the affected item, correcting the order, providing store credit, or issuing a partial or full refund.

Refund requests are reviewed individually and are not guaranteed.

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When contacting us about an order, please provide your name, order number, date of purchase, and a brief description of the issue. Photos may be requested when appropriate.

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Approved refunds will be issued to the original payment method whenever possible. Processing times may vary depending on your bank or payment provider.

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Order Cancellations

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If you need to cancel or modify an order, please contact us as soon as possible.

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We will make every reasonable effort to accommodate your request. However, once an order has entered preparation or has already been completed, we may not be able to cancel the order or provide a full refund because our products are prepared specifically for each order and are perishable.

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Custom orders, including custom cakes or other specially prepared items, may be subject to separate cancellation or deposit requirements communicated at the time of purchase.

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Pickup Orders

Customers are responsible for providing accurate contact and order information when placing an order.

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Please review your order when you receive it. If anything is missing or incorrect, contact us promptly so we can assist you.

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Orders that are not picked up after they have been prepared may not qualify for a refund due to the perishable nature of our products.

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Delivery Orders

For orders placed directly through our website, please verify that all delivery and contact information is accurate before completing your purchase.

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If you experience an issue with a delivery, please contact us as soon as possible so we can review the situation.

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Orders placed through third-party delivery platforms such as DoorDash or Uber Eats may also be subject to the refund, cancellation, and delivery policies of the platform through which the order was placed.

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Incorrect, Missing, or Damaged Items

If you receive an incorrect item, are missing an item, or receive an item that was damaged or otherwise not as expected, please contact us directly.

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We want the opportunity to review and resolve the issue as quickly as possible.

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Please contact us before initiating a payment dispute or chargeback whenever possible. Our team is available to review your concern and work with you toward an appropriate resolution.

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Questions, Complaints & Payment Inquiries

If you do not recognize a transaction, have a question about a charge, believe you were charged incorrectly, or have any other concern regarding a purchase from Sabores de mi Tierra, please contact us directly.

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We encourage customers to reach out to us first so that we have the opportunity to investigate and resolve the issue promptly.

Contact Us

Sabores De Mi Tierra Colombian Bakery
399 Frankin Ave.
Hartford, Connecticut

Phone: ‪+1 (959) 257‑5730‬
Email: saboresdemitierra.bakery@gmail.com

Our team is available during regular business hours:

Tuesday – Sunday
Monday – Closed

We will make every reasonable effort to respond to inquiries promptly during business hours.

Policy Updates

Sabores de mi Tierra reserves the right to update or modify these policies when necessary. Any changes will be posted on this page and will apply to purchases made after the updated policy becomes effective.

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